Nordic Support Specialist – Finnish speaking

Start: from December 2024

SameSystem is a Danish Software-as-a-Service company. We provide the leading Workforce Management Solution for retail and hospitality in Europe. With advanced forecasting based on AI, compliancy features that assist with local labour laws, and a comprehensive set of tools that makes it easier to plan and manage people. Our clients include both big international brands such Bestseller, Pandora, and Normal, plus local businesses across Europe.

As a supporter, you will take a crucial role in our customer service department, responsible for providing excellent customer service to our clients in the Nordic region, resolving technical issues, and answering questions related to our software.

Responsibilities

As a supporter, you will be the first point of contact for our Nordic clients, when they encounter technical issues or have questions about our software. Your role is to provide excellent customer service, build positive relationships with clients, and help them get the most out of our product. You will work closely with other departments to improve the product and customer experience.

Areas of responsibility includes:

• Responding to customer inquiries via phone, email, and chat.
• Troubleshooting technical issues and providing solutions.
• Building and maintaining positive relationships with clients.
• Collaborating with other departments to improve the product and customer experience.

Qualifications

• Fluency in Finnish and English. If you also master another European language, that would be considered a plus.
• Experience with support processes and/or ticketing software.
• Passion for technology and software solutions.
• Ability to handle customer inquiries with professionalism and empathy.
• Familiarity with retail or hospitality industries is a plus.

Personal skills

• Excellent communication and interpersonal skills.
• Tech-savvy with experience in navigating digital solutions.
• Strong problem-solving abilities.
• Ability to work independently as well as in a team environment.
• Detail-oriented with strong organizational skills.
• Flexible and adaptable to change.
• Customer-focused with a positive attitude and a “customer-first” mindset.

What we offer

• A centrally located office in Copenhagen NV, Rentemestervej 2a, close to public transport and with the possibility of parking.
• Strong team spirit and good community. We are a diverse group, but we all do our best to ensure that everyone has a good day – every day.
• An independent job with great development opportunities. We will do our best to coach and develop you.
• A good canteen. A fridge full of soft- and energy drinks for the hard mornings or whenever you need a little boost, fruit, snacks etc.
• Balance. We appreciate your flexibility when things get tough. Conversely, we also support the fact that there is a life alongside work and that this often involves a lot of loose ends that need to be met.