The importance of workforce management in hospitality
Workforce Management (WFM) is crucial to running a successful hospitality business. It optimises staff scheduling, labour costs, and performance to ensure efficiency and profitability. Effective WFM positively impacts customer experience, employee satisfaction, and overall business operations.
Benefits of workforce management
Enhanced customer experience
Proper staffing ensures quicker service and shorter wait times.
Trained and motivated employees provide better customer interactions.
Improved employee morale
Balanced workloads and fair schedules foster higher employee satisfaction.
Transparent communication and involvement in scheduling boost morale.
Cost optimization
Accurate forecasting helps align labour supply with demand, reducing overtime costs.
Minimising labour waste leads to significant cost savings.
Key components of workforce management
Demand forecasting
Analysing historical data to predict customer footfall and sales patterns.
Anticipating demand fluctuations helps schedule the correct number of employees.
Employee scheduling
Creating efficient schedules based on demand, employee availability, and labour laws.
Utilising smart scheduling tools for flexibility and automation.
Time and attendance tracking
Implementing a reliable system to record employee work hours accurately.
Monitoring punctuality and absenteeism to ensure compliance.
Enhanced customer experience
Adhering to labour regulations is crucial to avoid legal issues and penalties.
Workforce Management helps comply with break times, overtime policies, and work hour limits.
Automated systems assist in tracking compliance and notifying deviations.
Motivation and development
Motivated employees are more efficient and deliver higher-quality service.
Investing in employee motivation boosts retention and overall competency.
Higher retention reduces time and cost towards rehires.
Trusted by 1,100+ customers
Workforce Management is a critical factor for success in hospitality businesses. Proper implementation of WFM leads to better customer experiences, reduced costs, and improved employee satisfaction. Utilise Workforce Management to stay competitive and thrive in the hospitality industry.
“We chose SameSystem because it met all the requirements we needed and also offered an internal communications platform, both horizontally and vertically.”
Matthew Trainor
Operations Supervisor, Grupo Con Fuego
Restaurant Flammen steps up their workforce management
The Danish family-owned restaurant chain Restaurant Flammen chooses SameSystem as its digital workforce management partner. According to the COO of Restaurant Flammen, Christian Legarth Lund, SameSystem will help ensure better and more accurate payroll processing for the benefit of both district and restaurant managers as well as employees in the chain’s 16 restaurants across the country.
Read full story
